E-Service Report With Auto Generated Email & PDF

CLIENT
Clusterlink
SERVICES
E-Service Report

Description


The Malaysian company wanted to change from paper to digital reporting. They had requirements such as the ability to search and produce reports on the fly.

Our Solutions


Technicians

The technicians are required to fill in service report forms.

To make it easier for them, we provided a digital e-service form exactly as their old forms but with more features.

We included two unique features to help them improve their speed:

  • Automatically calculate how many hours a technician has worked allowing technicians and Human Resources (HR) to easily keep track of time worked.
  • We provided a section where technicians can digitally sign their reports.

Overall Features

Frontend features and functions include:
  • Auto calculate overtime hours.
  • Generate Report when PDF has been created
  • Digital signatures to be saved in database and included in auto generated report
  • Ability to assign reports to project managers and vendors.
  • Automatically email customers when report has been made or when service has been completed.
  • In the service report table, users can see reports assigned to them and their coresponding status by color
  • Ability to operate in offline mode
Admin functions:
  • Create and modify users in the system
  • User-friendly service report management